99bb Privacy Policy

Introduction

99bb operates Bangladesh's online gaming platform at https://99bb.ws, offering cricket betting, live casino, slots, crash games, and a wide range of interactive entertainment. We understand that your privacy matters, and we take every reasonable step to handle your personal information with care, transparency, and security.

This Privacy Policy governs all data we collect through 99bb's website, mobile interface, payment integrations, customer support channels, and any other service offered under the 99bb brand. By creating an account or using our services, you acknowledge that you have read and agree to this policy. If you do not agree, please discontinue use of 99bb services immediately.

Information We Collect

When you register for and use 99bb, we collect certain categories of personal information necessary to operate the platform, verify your identity, process transactions, and comply with applicable requirements. The categories of information we may collect include:

• Identity information: full name, date of birth, gender, and national ID or passport number (required for account verification).
• Contact information: email address, mobile number, and city or district of residence (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).
• Financial information: deposit and withdrawal history, payment method identifiers (e.g. bKash wallet number, Nagad account, Rocket account, Upay account, last four digits of a Visa or Mastercard). We do not store full card numbers.
• Technical information: IP address, device type, operating system, browser type, and session logs collected automatically when you visit 99bb.
• Behavioural information: pages visited, games played, betting history, session duration, and promotional interactions within the 99bb platform.

Where we ask you to provide personal information voluntarily — for example, when completing a support request or survey — you may decline, though some services may then be unavailable to you.

How We Use Your Information

99bb uses the information it collects for specific, legitimate purposes directly related to running a fair, secure, and enjoyable gaming platform. The purposes for which we process your data include:

• Account creation, verification, and management, including identity checks required to confirm that players are 21 years of age or older.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate financial records for each account.
• Delivering, personalising, and improving 99bb products and services, including cricket betting markets, live casino tables, slot titles, and promotional offers.
• Communicating with you about your account, transactions, bonus eligibility, security alerts, and policy updates via email or SMS.
• Detecting, investigating, and preventing fraudulent transactions, money laundering, and other activities that could harm 99bb players or the integrity of the platform.
• Responsible gaming monitoring, including identifying patterns that may indicate problem gambling behaviour and reaching out proactively to affected players.

Cookies and Tracking Technologies

99bb uses cookies and similar tracking technologies (such as pixel tags and local storage) to operate the platform, remember your preferences, maintain your login session, and gather analytical data about how visitors use the site. Cookies are small text files stored on your device; they do not give us access to your device beyond the information they contain.

Most browsers allow you to refuse cookies or delete existing ones through your browser settings. Please note that disabling certain cookies may affect the functionality of 99bb services, including your ability to stay logged in or place bets without repeatedly re-entering information.

Data Sharing and Disclosure

99bb does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: trusted partners who assist us in operating 99bb — such as payment processors, KYC verification providers, and hosting infrastructure providers — receive only the minimum data required to perform their function and are bound by strict confidentiality agreements.
• Legal obligations: if required by applicable law or a valid legal process (such as a court order or official investigation), 99bb may disclose information to competent authorities. We will always seek to notify you of such requests unless prohibited by law.
• Business transitions: in the event of a merger, acquisition, or sale of all or part of 99bb's assets, your data may be transferred to a successor entity. You will be notified of any such change and the successor's privacy practices before the transfer takes effect.

In all cases, 99bb remains accountable for ensuring that any third party to whom we disclose your data handles it in accordance with this Privacy Policy and applicable data protection standards.

Data Security

99bb implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, access controls limiting who within our organisation can view sensitive data, and regular security reviews.

While we take these precautions seriously, no method of transmission over the internet or electronic storage is entirely risk-free. We encourage you to keep your 99bb account password confidential and unique, and to notify our support team immediately at [email protected] if you suspect any unauthorised activity on your account.

Data Retention

99bb retains your personal information for as long as your account is active or as necessary to provide you with services. We may also retain certain data after account closure to comply with legal obligations, resolve disputes, enforce agreements, and maintain the integrity of historical financial records. When data is no longer required for any active or legal purpose, it is securely deleted or anonymised. The typical retention period for account records is five years from the date of account closure, though specific categories of financial data may be held for longer where required.

Your Rights as a 99bb Player

As a registered player on 99bb, you have meaningful rights over your personal data. These include:

• Right of access: you may request a copy of the personal data 99bb holds about you at any time.
• Right to rectification: if any of your personal information is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: subject to our legal retention obligations, you may request deletion of your personal data.
• Right to restrict processing: in certain circumstances, you may request that we limit how we use your data while a dispute or review is pending.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time, and we will honour that request without requiring justification.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within two business days and respond substantively within thirty days.

Payment and Financial Data

All payment transactions on 99bb — whether through bKash, Nagad, Rocket, Upay, Visa, or Mastercard — are processed via encrypted, industry-standard payment gateways. 99bb does not store full card numbers or complete mobile banking credentials on its servers. Payment identifiers (such as partial bKash numbers) are retained solely for transaction reference and dispute resolution purposes.

Minimum deposit and withdrawal thresholds apply and are displayed on the 99bb platform. All transactions are logged in Bangladesh Standard Time (BST, UTC+6) for accurate record-keeping. Players are responsible for ensuring that funds deposited into 99bb originate from sources legally accessible to them.

Age Restriction — 21+ Only

99bb is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a player under 21 has provided us with personal information or has opened a 99bb account, we will immediately suspend that account, void any associated balances or transactions, and delete all related personal data as promptly as is practical. If you are a parent or guardian and believe that a person under 21 has registered with 99bb, please contact [email protected] immediately.

Changes to This Privacy Policy

99bb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. Your continued use of 99bb following any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how 99bb handles your personal data, our dedicated support team is available around the clock to assist you. We are committed to responding to all privacy-related enquiries promptly and thoroughly.

You may reach us by email at [email protected]. Please include your registered username and a brief description of your enquiry so we can assist you as efficiently as possible. Do not include sensitive financial details such as full card numbers or complete mobile banking PINs in any email to us.